All orders placed on our site are processed upon receipt. However, actual shipping time is contingent upon immediate availability of the merchandise, your credit card verification and other fraud prevention measures. (Most orders are shipped within 48 hours). Some large, heavy, or fragile items require custom packaging and may take longer to prepare for shipment. In the event of delays, every effort will be made to reach you by phone. If the delay is due to backorder you will be given the choice to remain on backorder, substitute another item or cancel your order at that time.
The calculated Shipping charges are standard UPS rates for the US. Sometimes rates calculated are incorrect and may be adjusted at the time of order entry or shipment.
The customer is responsible for shipping fees from Freight Forwarder and all Duties, Customs/Import fees, Value-added taxes, and any other fees required.
Freight (pallet) Shipping is Dock to Dock
Those Item(s) that are too large or heavy to ship UPS are shipped by ground freight, usually on a pallet. This is very typical for larger solar panels above 140 W. A pallet fee will be applied to your order. Basic freight shipping is dock to dock (not residential). If a local commercial delivery dock is not specified at the time of order, we will ship to the nearest terminal where the shipment will be held for “will call” pick up.
If the delivery address is to a residence, the freight company will have an additional special handling fee for delivery and unloading. Most cases, truck freight companies do not require their drivers to unload shipments. This results in an additional “Residential” plus a “Lift Gate” special handling fee being applied if the driver unloads the merchandise to the curb at the residence. If you have scheduled a residential delivery, the shipping carrier will call and schedule delivery of the order, (provided the product fits their lift gate service).
You can avoid the residential and lift gate fees by arranging a “Will Call” pickup at the closest freight company terminal. In that case, you will need a copy of the Invoice, and a photo ID.
Always check your products prior to signing the receipt of delivery for damage. Always notify the carrier if there are any signs of damage to assure insurance claim for the damaged products can be made.
Defective Products / Warranty Information:
Most items we sell are covered by manufacturers’ warranties. If you experience difficulty with a product, please contact the appropriate manufacturer for assistance and troubleshooting help or email firstname.lastname@example.org, or call 888-627-3029. We will work with you and the manufacturer to resolve any issues.